Claiming Back Your Deposit
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PC Properties.

Government legislation intoduced on the 6th April 2007 requires that all deposits received by a landlord or letting agent on an assured shorthold tenancy agreement, must be protected by one of the several government approved protection schemes.

All tenant deposits paid to PC Properties are subsequently transferred to a government approved deposit protection agency - The Deposit Protection Service or DPS.
Once the DPS have received your deposit in cleared funds, they will e-mail you with confirmation together with your Deposit ID number number. Please ensure that you keep your deposit confirmation details safe throughout your tenancy.

At the end of your tenancy, and providing that all conditions as per the terms of your tenancy agreement have been met, PC Properties will then authorise the DPS to release your deposit. PC Properties and the DPS will contact you with confirmation that your deposit may be claimed back.

If there are any reasonable deductions to be made from your deposit to cover cleaning, rubbish removal, damages etc., PC Properties will confirm and agree these via the lead tenant as per the terms and conditions of your tenancy agreement. Once any such deductions have been mutually agreed, we will then authorise the DPS to release to you, your deposit less any deductions to be paid to your Landlord.

In addition, all rent due must be fully paid before any deposit may be authorised for repayment.

To request a refund of your deposit from the DPS;

-  Log on to the DPS web site -

-  Select the Tenant login option

- *Enter your e-mail address followed by your password

You will then be requested to confirm your request for repayment followed by your acceptance of any agreed deductions to be repaid to your Landlord, following which you will be requested to input your bank details

Your deposit will then be repaid directly in to your bank account usually within 5 working days.

If you have mislaid your Deposit ID and require this when contacting the DPS, thIs can be obtained from PC Properties. To request confirmation of your Deposit ID, e-mail

* Please Note: Your e-mail address must be the same as that held by the DPS submitted to them at the point of you paying your deposit. 

Contacting the DPS;

T: 0330-303-0030


The Deposit Protection Service, The Pavillions, Bridgwater Road, Bristol, BS99 6AA